Yes. Every piece is handcrafted by skilled artisans using traditional Chinese craftsmanship techniques, including random-stitch embroidery and other heritage handcraft processes.

We carefully select premium natural materials such as mulberry silk thread, solid wood, bamboo, embroidery fabric, and handcrafted display materials.

Random-stitch embroidery is a traditional Chinese embroidery technique that uses layered freehand stitching to create painterly texture, depth, and light through silk thread.

Mulberry silk thread is exceptionally fine, soft, and difficult to control. Only highly experienced embroiderers can achieve the smooth layering, tonal blending, and lifelike detail required for premium silk embroidery.

Yes. We currently accept custom embroidery based on pet photos and selected artwork references.

Portrait embroidery requires separate consultation due to its higher technical difficulty and longer production process. Please contact us directly for portrait customization inquiries.

Custom pet embroidery orders typically require approximately 40 days after design confirmation and payment. Production time may vary depending on embroidery complexity and artisan scheduling.

Each embroidery piece is handcrafted, so slight artistic variations may occur. Our artisans carefully preserve the expression, atmosphere, and overall character of the original image.

Due to the personalized and handmade nature of custom embroidery, custom orders are non-returnable and non-exchangeable once production has begun.

Yes. Due to the handmade nature of traditional craftsmanship, every artwork carries subtle variations that make each piece one of a kind.

Yes. We offer worldwide shipping with protective packaging to ensure safe delivery.

Absolutely. Our handcrafted pieces are designed as meaningful gifts, collectible artworks, and elegant home displays.

To preserve the artwork, avoid direct sunlight, excessive humidity, and prolonged exposure to moisture. Gentle dusting is recommended for regular care.